FAQ

🧠 General Questions

What is TRENDIVAItalia? TRENDIVAItalia is an online store offering curated fashion, tech, and lifestyle products with a touch of Italian flair.
Where are you based? We are proudly based in Italy and ship worldwide.
Do you have a physical store? No, TRENDIVAItalia is 100% online to keep prices competitive and reach customers everywhere.
How can I contact customer support? You can email us at support@trendivaitalia.it or use the contact form on our website.
Do you offer gift wrapping or personalized notes? Not yet, but we’re working on it! Stay tuned for future updates.
Are your products original and authentic? Yes, all our products are carefully selected and sourced from trusted suppliers.
How do I know if an item is in stock? If the product is visible and available to add to cart, it’s in stock.
Can I suggest a product for your store? Absolutely! We love hearing from our community. Send your ideas via email or DM.

How do I place an order? Simply browse our collections, add items to your cart, and follow the checkout process.
Can I modify or cancel my order after placing it? Orders can be modified or canceled within 2 hours of purchase. Contact us immediately.
What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment options.
Is my payment information secure? Yes, we use encrypted payment gateways to ensure your data is protected.
Do you ship internationally? Yes, we ship worldwide.
How long does shipping take? Shipping times vary by location. Typically:

How can I track my order? Once shipped, you’ll receive a tracking link via email.
What happens if my package is lost or damaged? Contact us immediately. We’ll investigate and offer a replacement or refund if eligible.

What is your return policy? You can return items within 14 days of delivery. Products must be unused and in original packaging.
How do I request a return or exchange? Email us at support@trendivaitalia.it with your order number and reason for return.
Are returns free? Return shipping costs are the responsibility of the customer unless the item is defective.
How long does it take to receive a refund? Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Can I return sale or discounted items? Yes, unless stated otherwise in the product description.
What if I received the wrong item? We’ll replace it at no extra cost. Just contact us with a photo and your order number.

How do I choose the right size? Each product page includes a size guide. If unsure, feel free to contact us.
Are your tech products compatible with all devices? Most are universal, but check the product description for specific compatibility.
Do you offer product warranties? Some items include manufacturer warranties. Details are listed on each product page.
Where can I find user manuals or setup guides? If available, they’re included in the packaging or downloadable from the product page.
Are your skincare products suitable for sensitive skin? Yes, we select products with gentle formulas. Always check ingredients before use.
Do you restock sold-out items? Yes, popular items are restocked regularly. You can sign up for restock alerts.

Can I collaborate with TRENDIVAItalia as an influencer or affiliate? We’re open to partnerships! Send us a message via Instagram or email with your proposal.